Comprehensive Service & Support Solutions
At Odawara Automation, we have been providing on-site service, training and spare parts for over 50 years. Our commitment to excellent customer service ensures that you receive the support you need, when you need it, to keep your operations running smoothly.
Our experienced staff is always available to provide the necessary support, whether it’s through training at our factory during Factory Acceptance Testing (FAT) or remote service on machines. We offer remote service capabilities built into the machine, or we can send a remote unit to plug into your system. Our goal is to ensure you have easy access to the support you need, from troubleshooting over the phone to sending replacement parts or technicians as required.
Explore Our Services
Install & Training
OA offers comprehensive installation and training services to ensure your team is fully equipped to operate our machinery efficiently. We provide in-depth training at our factory during FAT, covering all aspects of machine operation and maintenance. Our goal is to ensure your team is confident and capable of maximizing the performance of our equipment.
On-Site Service
Our dedicated service team is available for on-site visits to address any issues that may arise with your machinery. We work closely with you to resolve problems quickly and efficiently, minimizing downtime and ensuring your operations continue smoothly. Whether it’s routine maintenance or urgent repairs, our team is ready to assist.
Spare Parts
We understand the importance of having access to spare parts to keep your machinery running smoothly. Odawara provides spare parts for all of our equipment. All machines are sold with detailed spare parts lists, but our team of service representatives can also help customers identify the specific parts they need, providing prompt delivery to minimize any disruption to your operations.
Machine Rebuilds of Odawara Equipment
In addition to providing spare parts, OA offers machine rebuild services to extend the life of your existing equipment. Our experienced technicians can assess the condition of your machinery and perform necessary rebuilds to restore it to optimal performance. This service helps you get the most out of your investment, ensuring your equipment remains reliable and efficient for years to come.
What to Expect
When working with OA, you can expect friendly, experienced professionals dedicated to resolving your issues efficiently. We are committed to providing prompt responses to phone calls and emails, ensuring that your concerns are addressed quickly and effectively. Our team works closely with you to find the best solutions, whether that involves remote assistance or on-site visits.
The OA Difference
OA treats every customer personally and with respect, appreciating the long-term relationships we strive to build. Our dedicated service and support team is committed to your success, offering personalized assistance and maintaining a high standard of customer care. With over 50 years of experience, we understand the importance of reliable support and are always ready to go the extra mile to ensure your satisfaction.
Pioneering Spirit
We boldly explore new and challenging processes and equipment.
Customer Commitment
We tirelessly work to meet your requirements and achieve your goals.
Industry Leader
We are a leader in the new frontier of advanced motor manufacturing equipment.
